Refund policy

Refund Policy — Lumorix

We want you to love your Lumorix products. If you're not satisfied, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging. To start a return, contact us at shoplumorix@gmail.com with your order number.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We'll send a free replacement or issue a full refund — no return required.

Non-Returnable Situations Items returned after 30 days, or items damaged through misuse, are not eligible for refunds.

Late or Missing Refunds If you haven't received a refund after 10 business days, first check with your bank or card provider. If it still hasn't arrived, contact us at shoplumorix@gmail.com.